Terms & Policies

TERMS OF USE

‍Please read the following Terms of Use and conditions carefully. They govern your access and use of this website at www.formula.co (our “Website”). By accessing, browsing, or using this Website, you agree to be bound by the terms and conditions of this Terms of Use, and accept them in full, as they may be modified by the operators of this Website, Citrusbyte, LLC (doing business as Formula.Monks) (“Formula.Monks,” “We”, “Us,” “Our” or the “Company”) from time-to-time as posted on this website. If you do not agree, please exit this Website.

‍Your Consent To Our Privacy Policy

‍This Terms of Use includes our Privacy Policy and other legal documents hyperlinked at the bottom of this Website. By agreeing to these terms and conditions, you also agree to the terms of our Privacy Policy and all other legal documents hyperlinked at the bottom of our Website, and including all applicable notices and content and terms and conditions incorporated therein. Before using this Website, please carefully review our Privacy Policy. All personal information provided to Us by you or collected by Us as a result of your use of this Website will be handled in accordance with Our Privacy Policy. If you do not agree, please exit this Website.

‍Ownership Of This Website And Its Content

‍The information provided on this Website is free of charge and for informational purposes only. It does not create a business or professional services relationship between you and Formula.Monks.

This Website, including all of the software and code comprising or used to operate this website, and all of the photographs, graphic images, audio, video, HTML code, buttons, text, and other materials available on this Website, (collectively “Content”) are protected under applicable intellectual property and other proprietary laws of the United States and other countries. All Content and intellectual property rights therein are the property of Formula.Monks or its licensors, and all material is included with the permission of the rights owner and is protected pursuant to applicable copyright and trademark laws.

Nothing contained in this Website shall be construed as conferring to you by implication, estoppel, or otherwise, any license or right or any other ownership interest of any kind to any copyright, patent, trademark, or other proprietary interest of Formula.Monks or any third party. Except as otherwise provided herein, none of this Content may be used, copied, reproduced, distributed, republished, downloaded, modified, displayed, posted, or transmitted by you in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without our express prior written permission.

Formula.Monks grants you permission to the extent necessary to lawfully access and use this Website and to display, download, or print portions of this Website on a temporary basis and for your personal, noncommercial use only, provided that you (i) do not modify the Content; (ii) you retain any and all copyright and other proprietary notices contained in the Content; and (iii) you do not copy or post the Content on any network computer or broadcast the Content in any media or other public forum or platform.

‍Trademarks

‍The names and logos of Formula.Monks and its affiliates, all product names, all page headers, all custom graphics, all button icons, and all trademarks, service marks, and logos appearing on this Website, unless otherwise noted, are trademarks (whether registered or not), service marks, and/or trade dress of Formula.Monks and its affiliates (collectively, the “Marks”). All other trademarks, product names, company names, logos, service marks and/or trade dress mentioned, displayed, cited or otherwise indicated on this Website are the property of their respective owners. You are not authorized to display or use the Marks in any manner without Our prior written permission. You are not authorized to display or use trademarks, product names, company names, logos, service marks, and/or trade dress of other owners featured on this Website without the prior written permission of such owners. The use or misuse of the Marks or other trademarks, product names, company names, logos, service marks, and/or trade dress or any other materials contained herein, except as permitted herein, is expressly prohibited.

Portfolio Services

- Fermat
- Halmos
- Citrusbyte
- TheoremOne
- Zemoga
- Proof
- Formula Consultants Inc.

‍Disclaimer Of Warranties

‍Although Formula.Monks attempts to provide accurate Content on the Website, it makes no representation, endorsement, or warranty that such Content is accurate or suitable for any particular purpose.

The Website and its Content are provided on an "as is" basis. Use of the Website and its Content is at the user's sole risk. The Website and Content are provided without any representations, endorsements, or warranties of any kind whatsoever, either expressed or implied, including, but not limited to, any warranties of title or accuracy and any implied warranties of merchantability, fitness for a particular purpose or non-infringement, with the sole exception of warranties (if any) which cannot be expressly excluded under applicable law. As noted below, Formula.Monks also makes no representations, endorsements, or warranties, either express or implied, with respect to any Website operated by a third party.

‍Limitation Of Liability

‍In no event will Formula.Monks be liable for any damages, including, without limitation, indirect, incidental, special, consequential, or punitive damages, whether under a contract, tort, or any other theory of liability, arising in connection with any party's use of the Website or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, line system failure, loss of data or loss of use related to this Website or any website operated by any third party or any contents of this Website or any other website, even if Formula is aware of the possibility of such damages.

‍Links To Other Sites

‍Formula.Monks may establish links between this Website and one or more websites operated by third parties. The existence of any such links shall not constitute an endorsement, representation or warranty by Formula of such websites, the contents of the websites, the products or services of the websites, or the operators of the websites. Formula does not investigate, monitor, or check such websites for accuracy, completeness, or conformance with applicable laws and regulations. If you decide to leave this Website and access these other websites, the rule and policies (including Our Privacy Policy) will no longer be applicable, and all rules, policies (including privacy policies), and operating procedures of such websites will apply to you while on such websites.

‍Modifications

‍Formula.Monks may, at any time, make modifications, changes, and alterations to the Contents of this Website, including the terms and conditions of this Terms of Use, without prior notice. You are responsible for regularly reviewing these terms and conditions. Your continued use of this Website following any modifications, changes, or alterations shall constitute your acceptance of such modifications, changes or alterations.

‍Waiver

‍No waiver by Formula.Monks of any right under or term, condition, or provision of this Terms of Use will be deemed a waiver of any other right, term, condition, or provision of this Terms of Use at that time or a waiver of that or any other right, term, condition, or provision of this Terms of Use at any other time.

‍Law And Jurisdiction

‍You agree that these Terms of Use and any legal action or proceeding relating to this Website shall be governed by the laws of the State of California and the United States without reference to its choice of law rules.

You are responsible for complying with the laws of the jurisdiction from which you are accessing this Website, and you agree that you will not access or use the information on this Website in violation of such laws.

‍Submission of Information to Formula.Monks

‍Subject to Our Privacy Policy and other applicable laws, any information disclosed to Formula.Monks outside a pre-existing and documented confidential business relationship will be deemed non-confidential and non-proprietary, and Formula.Monks may therefore develop, use, and freely disclose or publish similar ideas without compensating you or accounting to you. You represent that you have the lawful right to submit such information and agree that you will not submit any information unless you are legally entitled to do so.

‍Contact

‍You may contact Formula.Monks by e-mail at legal-team@formula.co, by telephone at +1-888-969-2983, or by regular mail at 21550 Oxnard Street, 3rd Floor #11, Woodland Hills, California, 91367.

Terms of Use Policy last updated on December 12, 2024.

CCPA PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

‍Consumer privacy laws in various states of the United States may provide their residents with additional rights regarding our use of their Personal Data. Thus, U.S. Residents of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Nevada, Oregon, Tennessee, Texas, Utah, and Virginia may have Personal Data rights and choices that are addressed below:

‍California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia. These states provide (now or in the future) their state residents with rights to:

- Confirm whether we process their Personal Data.
- Access and delete certain Personal Data.
- Correct inaccuracies in their Personal Data, taking into account the information’s nature processing purpose (excluding Iowa and Utah).
- Data portability.
- Opt-out of Personal Data processing for: targeted advertising (excluding Iowa); sales; or profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
- Either limit (opt-out of) or require consent to process sensitive personal data.

‍Nevada. Nevada provides its residents with a limited right to opt out of certain Personal Data sales. Nevada residents who wish to exercise the sale opt-out rights may submit a request by sending an email to privacy@monks.com. However, please know that we do not currently sell data triggering that statute’s opt-out requirements.

The exact scope of these rights may vary by state. To exercise any of these rights or to appeal an adverse decision, please contact us at gdpr@representclo.com.

‍Additional Information for California Residents.

(i) “Shine the Light Law.” In addition to the rights set out above in this Privacy Notice, California's "Shine the Light" law (Civil Code Section § 1798.83) permits users who are California residents to request certain information regarding our disclosure of Personal Data to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@monks.com.

(ii) CalOPPA. Also, pursuant to the California Online Privacy Protection Act (CalOPPA), at Cal. Business & Professions Code §§22575-79, to the extent we collect any personal data from any California residents, we are required to disclose to those California residents whether we respond to their “do not track” requests. More specifically, certain web browsers may allow a user to enable a “do not track” option that sends signals to the websites the user visits indicating that the user does not want the user’s online activities tracked. This is different than blocking cookies, and browsers with the “do not track” option selected may still accept cookies. There is currently no universally-accepted technology standard for recognizing and implementing “do not track” signals. Furthermore, our website and apps currently do not have the functionality to recognize or honor “do not track” browser signaling. Thus, we do not respond to “do not track” signals. If a standard for online tracking is adopted in the future that we must follow, or if we otherwise are able to respond to such signals, we will modify this Privacy Notice accordingly.

(iii) CCPA. Additionally, if you are a California resident, California law may provide you with additional rights regarding a business’ use of your Personal Data under the California Consumer Privacy Act (CCPA). To learn more about your California privacy rights under the CCPA, see below and also see the California Consumer Privacy Act of 2018, California Civil Code § 1798.100, et seq. or visit the California Attorney General FAQs about the CCPA at https://oag.ca.gov/privacy/ccpa.(opens in a new tab)

‍In this sub-section, we provide information for California residents, as required under the CCPA.

Categories of Personal Data We Collect. The CCPA requires that we disclose certain information about the categories of Personal Data that we collect about California residents. In the preceding 12 months, we may have collected the following categories of Personal Data relating to California residents. These categories are defined by California law. We may not gather all the information listed within a specific category, and we may not collect all categories of information for every individual. All categories of personal information under CCPA may be shared among Monks group entities. However, we do not sell your personal data to any third parties, and we have not done so in the last 12 months. For details about the precise data points we collect, the categories of sources of such collection, and the Retention Period, please see the “Information We Collect” and the “Retention” sections above. We collect Personal Data for the business and commercial purposes described in the “Purposes for Using Personal Data” section above. While the information we collect varies depending upon the circumstances, such as our interactions with you, we may collect the following categories of Personal Data (subject to applicable legal requirements and restrictions):

- Identifiers: Name, contact information and other identifiers, such as a name, username, account name, address, phone number, email address, online identifier, IP address, government-issued identification numbers or other similar identifiers.
- Customer records: paper and electronic customer records containing Personal Data, such as name, signature, contact information, employment history, government identifiers (e.g., Social Security number), physical characteristics or descriptions, address, telephone number, passport number, driver’s license number, insurance policy number, education, medical information or health insurance information, and financial or payment information.
- Protected classifications: characteristics of protected classifications under California or federal law such as race, sex, age, religion, national origin, disability, sex (including gender, gender identity, gender expression, pregnancy status, sexual orientation), military or veteran status, genetic information, and citizenship.
- Commercial information: such as records of real or personal property, products or services purchased, obtained, or considered, or other purchasing or use histories or tendencies.
- Internet or other electronic network activity information: such as information regarding a consumer’s interaction with an Internet website, application, or advertisement.
- Geolocation data: precise location information about a particular individual or device.
- Sensory data: audio, video and other electronic data: such as photographs, video, audio, electronic, visual, thermal, olfactory, or similar information.
- Professional or employment-related information: such as current or past job history or performance evaluations.
- Non-public education information: this may include education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, student disciplinary records.
- Profiles and inferences: Inferences drawn from any of the information identified above to create a profile reflecting a resident’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes.

Sensitive personal information is a subtype of Personal Data consisting of specific information categories. We do not collect sensitive personal information.

Categories of Personal Data Disclosed. In the preceding 12 months, we may have disclosed the following categories of Personal Data in support of our business purposes identified in the “Purposes for Using Personal Data” above:
Identifiers

- Customer records
- Protected classifications
- Internet or other electronic network activity information
- Geolocation data
- Audio, video and other electronic data
- Profiles and inferences

Categories of Personal Data Sold. The CCPA defines a “sale” as disclosing or making available to a third-party Personal Data in exchange for monetary or other valuable consideration. We do not disclose Personal Data to third parties in exchange for monetary compensation from such third parties.

However, we may disclose or make available certain categories of Personal Data to third parties, in order to receive certain services or benefits from them (such as when we allow third party tags to collect browsing history and other information on our Site to improve and measure our ad campaigns), including:

- Name, contact information and other identifiers
- Internet or other electronic network activity information
- Profiles and inferences

California Residents’ Rights. California law grants California residents certain rights and imposes restrictions on particular business practices as set forth below.

- Do-Not-Sell: California residents have the right to opt-out of our sale of their Personal Data. Opt-out rights can be exercised by submitting a request to us online at privacy@monks.com. We do not currently sell any personal data about you to any third party.
- Notice before collection: We are required to notify California residents, at or before the point of collection of their Personal Data, the categories of Personal Data collected and the purposes for which such information is used.
- Request to delete: California residents have the right to request, at no charge, deletion of their Personal Data that we have collected about them and to have such Personal Data deleted, except where an exemption applies. We will respond to verifiable requests received from California residents as required by law.
- Request to know: California residents have the right to request and, subject to certain exemptions, receive a copy of the specific pieces of Personal Data that we have collected about them in the prior 12 months and to have this delivered, free of charge, either (a) by mail or (b) electronically in a portable and, to the extent technically feasible, readily useable format that allows the individual to transmit this information to another entity without hindrance. California residents also have the right to request that we provide them certain information about how we have handled their Personal Data in the prior 12 months, including: categories of Personal Data collected; categories of sources of Personal Data; business and/or commercial purposes for collecting and selling their Personal Data; categories of third parties/with whom we have disclosed or shared their Personal Data; categories of Personal Data that we have disclosed or shared with a third party for a business purpose; and categories of third parties to whom the residents’ Personal Data has been sold and the specific categories of Personal Data sold to each category of third party.
- California residents may make a Request to Know up to twice every 12 months, at no charge. We will respond to verifiable requests received from California residents as required by law.
- Request to Correct: California residents have the right to request the correction or update of any incomplete or inaccurate personal data that we may have about them. Discrimination and financial incentives: The CCPA prohibits discrimination against California residents for exercising their rights under the CCPA. A business may offer financial incentives for the collection, sale or deletion of California residents’ Personal Data, where the incentive is not unjust, unreasonable, coercive or usurious, and is made available in compliance with applicable transparency, informed consent, and opt-out requirements. California residents have the right to be notified of any financial incentives offered and their material terms, the right to opt-out of such incentives at any time, and may not be included in such incentives without their prior informed opt-in consent.

Submitting Verifiable Requests. Requests to know and requests to delete may be submitted:

- By email at  privacy@monks.com(opens in a new tab)
- Online via Google Forms(opens in a new tab)

‍We will respond to verifiable requests received from California residents as required by law. For more information about our privacy practices, you may contact us as set forth in the Contact Us section above.

CCPA Privacy Policy last updated on December 12, 2024.

ANTI-SLAVERY & HUMAN TRAFFICKING POLICY

Summary
‍
‍This policy sets out Formula.Monks’ positions on opposing modern slavery and human trafficking as part of Formula.Monks’ business and supply chain.


‍Questions?
‍
‍Please contact the Ethics Officer at ethics@formula.co or via phone at +1-310-935-1596.


‍1. ANTI-SLAVERY POLICY STATEMENT
‍
‍1.1 Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labor, and human trafficking, all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain. We are committed to acting ethically and with integrity in our business dealings and relationships and to implementing and enforcing systems and controls to ensure modern slavery is not taking place in our own business or in our supply chains.

1.2 We are also committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chains, consistent with disclosure obligations we may have under applicable law. We expect the same standards from our contractors, suppliers, and other business partners, and as part of our contracting processes, we include specific prohibitions against the use of forced, compulsory, or trafficked labor, or anyone held in slavery or servitude, whether adults or children.


‍2. WHO MUST COMPLY WITH THIS POLICY?
‍
‍2.1 This policy applies to all persons working for us or on our behalf in any capacity, including employees at all levels, directors, officers, agency workers, seconded workers, volunteers, interns, agents, contractors, external consultants, third-party representatives, and business partners.


‍3. WHO IS RESPONSIBLE FOR THIS POLICY?
‍
‍3.1 Formula.Monks’ legal team has overall responsibility for ensuring this policy complies with our legal and ethical obligations, and that all those under our control comply with it. A member of the Formula.Monks Legal team has been nominated as the Ethics Officer and can be reached at ethics@formula.co

3.2 The Compliance Manager has primary responsibility for implementing this policy, monitoring its use and effectiveness, dealing with any queries about it, and reviewing internal control systems and procedures to ensure they are effective in countering modern slavery.

3.3 Management at all levels is responsible for ensuring those reporting to them understand and comply with this policy.


‍4. YOUR COMPLIANCE WITH THIS POLICY
‍
‍4.1 You must ensure that you read, understand, and comply with this policy.

4.2 The prevention, detection, and reporting of modern slavery in any part of our business or supply chains is the responsibility of those working for us or under our control. You are required to avoid any activity that might lead to, or suggest, a breach of this policy.


‍5. HOW AND WHEN TO NOTIFY IN CASE OF NON-COMPLIANCE

‍5.1 You must notify the Compliance Manager as soon as possible if you believe or suspect that a breach of this policy has occurred, or may occur in the future.

5.2 You are encouraged to raise concerns about any issue or suspicion of modern slavery in any part of our business or supply chain at the earliest possible stage.

5.3 If you are unsure about whether a particular act, the treatment of workers more generally, or their working conditions within any tier of our supply chains constitutes any of the various forms of modern slavery, raise it with the Compliance Manager.


‍6. BREACHES OF THIS POLICY
‍
‍6.1 We may terminate our relationship with other individuals and organizations working on our behalf if they breach this policy.

ANTI-SPAM POLICY NOTICE

‍Overview‍‍

‍This policy outlines Formula.Monks’ policies and procedures in relation to preventing unsolicited, bulk, or indiscriminate electronic messaging.

‍What is spam?

‍‍‍In the context of electronic messaging, spam refers to unsolicited, bulk or indiscriminate messages, typically sent for commercial purposes. “Electronic messaging” covers emails, instant messaging, SMS and other mobile phone messaging, but does not cover normal voice-to-voice communication by telephone.

‍An electronic message may constitute spam if it:

‍- is commercial in nature
– i.e. it could be construed as offering a commercial transaction, such as goods or services for sale, or merely directing the recipient to a location where a commercial transaction could take place
- is sent without the prior consent of the recipient;
- fails to include accurate information about the sender;
- and does not include a functional unsubscribe facility.

Formula.Monks will take all necessary and reasonable steps required under relevant current Spam legislation to ensure that any commercial electronic messages sent to you do not constitute spam.

‍Consent

‍Formula.Monks will take reasonable steps to ensure that it has obtained your express consent prior to sending you electronic commercial messages about Formula.Monks’s products and services. Express consent may come in various ways, including subscribing to our mailing list, filing in a form, ticking a consent box to receive advertising or messages on our website, or consenting over the phone.

Where it is impracticable to obtain your consent before sending electronic commercial message to you, we may infer that you have consented to receiving electronic commercial message. Inferred consent can occur:
- via an existing business or other relationship with Formula.Monks, and where there is reasonable expectation of receiving commercial electronic messages; or
- via conspicuous publication of a work-related electronic address; and
- it is accessible to the public, or a section of the public
- the subject of the message is directly related to the role or function of the recipient; and
- the address is not accompanied by a statement saying no commercial messages are wanted.

‍Identification

‍‍‍Any commercial electronic message sent by Formula.Monks will include clear and accurate identification information about Formula.Monks, the sender of the message and how we can be contacted. Formula.Monks will take reasonable steps to ensure that the identification information about Formula.Monks is accurate for a period of 30 days after the day on which you receive the electronic commercial message.

‍Unsubscribing Policy‍‍

‍Under Spam legislation, every commercial electronic message must contain a functional and legitimate ‘unsubscribe’ facility. This is an electronic address the recipient can use to tell the sender they do not wish to receive messages.

Formula.Monks will take reasonable steps to ensure that:
- all commercial electronic messages sent by us will include a functional way for the message’s recipient to indicate that they wish to unsubscribe from any future messages;
- our unsubscribe links in any electric commercial message remain functional for at least 30 days after the original commercial electronic message was sent;
- it allows the unsubscribe message to be sent to whoever authorized the sending of the message;
- the unsubscribe instructions are presented in a clear and conspicuous way;- a request to unsubscribe is honored within five (5) working days;
- unsubscribing at no cost, to the recipient; and
- If you receive a message from Formula.Monks that is not in accordance with the above, contact us and the matter will be promptly investigated and resolved.

‍Formula.Monks Unsubscribe Process‍‍

‍The marketing systems Formula.Monks uses for electronic communication allow recipients the option to automatically unsubscribe from any electronic commercial message.

All manual unsubscribe requests go through the Marketing Manager or Director of Marketing (as a secondary person). The necessary details for unsubscribing from any electronic commercial message sent by Formula.Monks are as follows:
SMS: Subject Line: ‘Unsubscribe’
Mail: Subject Line: ‘Remove’
Post To: The relevant office as listed on the email
Email: Subject Line: ‘Remove’
Fax: Subject Line: ‘Remove’

‍Formula.Monks Marketing‍‍

‍Queries that are made with Formula.Monks through our marketing channels are gathered and kept confidentially. Formula.Monks may use some of this information to market its current and new products to customers. All marketing sent by Formula.Monks allows the recipient to opt out (unsubscribe) at no cost. If the recipient chooses to exercise that right they will be removed from any further marketing communication from Formula. Formula will not use electronic address harvesting software, or lists which have been generated using software, for the purposes of sending unsolicited commercial electronic messages.

‍Contact Formula.Monks Anti-Spam Team‍‍

‍Please contact our Anti-Spam Team at anti-spam@formula.co if you have any concerns or complaints about this policy or about our use of personal information or other privacy issues.

TELEMARKETING POLICY

Overview‍‍

‍Generally, Formula.Monks conducts marketing activity exclusively in relation to other businesses, but from time to time, Formula.Monks’ sales activity includes calling sole proprietors and entrepreneurs in order to offer them our services. This Telemarketing Policy has been established to ensure compliance with applicable law when conducting all telemarketing activity, regardless of client demographic.

The federal Telephone Consumer Protection Act (TCPA), related FCC regulations, and related court interpretations protect consumers from specific types of telemarketing. Under the TCPA “telemarketing” is defined as “the initiation of a telephone call or message for the purpose of encouraging the purchase or rental of, or investment in, property, goods, or services, which is transmitted to any person.” 47 C.F.R. § 64.1200(f)(12).

The TCPA restricts cold calls, pre-recorded sales calls, and the use of autodialers. The TCPA also authorized the creation of the National Do Not Call Registry, which is discussed more fully below.

The TCPA mandates that telemarketers:
- Maintain a Do not Call Policy;
- Provide a copy of the Policy to requesting consumers;
- Only make calls between 8 a.m. and 9 p.m. (local time of the person being called);
- Only make calls and texts to numbers not on the National Do Not Call List (DNC);
- Only make calls and texts to numbers not on the business’ internal do not call list;
- When calling cell phones, restrict the use of automatic telephone dialer systems (ATDS) to consumers that have given prior express consent to receive such calls;
- Restrict the use of artificial or prerecorded voice recordings to consumers that have given prior express consent to receive such calls;
- Identify the caller name and location, and company name.

In addition, the TCPA prohibits using a fax machine, computer, or other device to send any unsolicited advertisement to a fax machine unless the sender has an established business relationship with the recipient, the recipient voluntarily made the fax number available, and the unsolicited advertisement contains a compliant opt-out provision.

‍Policy Adherence

‍‍‍All employees, independent contractors, vendors, and any persons or entities purporting to act on behalf of Citrusbyte, LLC (d/b/a Formula.Monks) (“Formula.Monks”)  are strictly forbidden from making any telemarketing calls without first consulting with the Formula.Monks Privacy Team on appropriate procedures adhering to the TCPA and applicable state laws. Such approved activity shall fully adhere to the TCPA, any related federal laws, regulations and rules, and all applicable state laws (“Telemarketing Laws”).

There are strict penalties for noncompliance with Telemarketing Laws. Violators may be subject to legal penalties, and, as applicable, may result in contract termination, employment termination or other disciplinary measures by Formula.Monks.

To learn more about the TCPA you can visit the website listed below. FCC web page: https//www.fcc.gov/cgb/consumerfacts/tcpa.html

‍‍Do Not Call

‍‍‍In 2003, a National Do Not Call Registry was established through the efforts of the Federal Trade Commission (FTC) and the Federal Communication (FCC). The registry is a list of telephone numbers (residential and cell) from consumers who do not want to receive telephone solicitation calls to the registered telephone number.

A telephone number registered on the National Do Not Call Registry must not be called for telemarketing purposes unless the caller has an existing business relationship with the individual being called or the individual being called has given the caller express consent to be called.

This policy applies to all Formula.Monks associates and its third-party contractors, including sales agents, registered representatives, telemarketers and agencies to the extent that they provide services on behalf of Formula.Monks.

‍Practices and Procedures

‍Formula.Monks is committed to complying with applicable Do Not Call laws and shall maintain an internal Do Not Call list (“Internal DNC List”). If any person under the scope of these policies and procedures receives a notification, whether oral or written, from a client or prospective client, that they wish to be placed on the Formula.Monks Internal DNC List, such person shall notify the Privacy Team via email at do-not-call@formula.co within five (5) business days of receiving the request.

The Privacy Team shall be responsible for updating and maintaining the Internal DNC List.

The Internal DNC List shall be updated no later than 30 days after the receipt of a new number.

- Telephone solicitations shall not be placed to any telephone number that is maintained on the Internal DNC List.
- Telephone solicitations shall not be placed to any telephone number that is maintained on any applicable State Do Not Call Registry unless the entity or individual making the call complies with the relevant requirements of that state in regard to such call. Telephone solicitations shall not be placed to any telephone number that is maintained on the National Do Not Call Registry unless: 
- Within the preceding eighteen (18) months, the subject of the telephone solicitation has had an established business relationship with the Company. The term established business relationship means a prior or existing relationship formed by a voluntary two-way communication between a person or entity and a residential subscriber with or without an exchange of consideration, on the basis of the subscriber’s purchase or transaction with the entity within the eighteen (18) months immediately preceding the date of the telephone call or on the basis of the subscriber’s inquiry or application regarding products or services offered by the entity within the three months immediately preceding the date of the call, which relationship has not been previously terminated by either party. The subscriber’s seller-specific do-not-call request, terminates an established business relationship for purposes of telemarketing and telephone solicitation even if the subscriber continues to do business with the seller. The subscriber’s established business relationship with a business entity does not extend to affiliated entities unless the subscriber would reasonably expect them to be included given the nature and type of goods or services offered by the affiliate and the identity of the affiliate.
- Within the preceding three (3) months, the subject of the telephone solicitation has given express permission to Formula.Monks; 
- The subject of the telephone solicitation has a personal relationship with the caller. Telephone solicitations may not be placed before 8:00 a.m. or after 9:00 p.m. in the local time of the subject of the telephone solicitation without prior express permission.
- Upon making a telephone solicitation, the caller must provide the recipient of the call the following information:
- Caller’s name;
- Name and address or telephone number of the Company, or the representative to which the caller is affiliated. A toll-free number may be used but is not required. A 900 number is strictly prohibited; and
- A statement that informs the subject that the purpose of the call is to solicit the purchase of products and services. Individuals who violate these policies and procedures must be reported to the Privacy Team promptly. Any complaint regarding the violations of these policies and procedures should be referred to the Privacy Team for coordination and handling.

We respect the privacy of all our clients, and we strive to provide the best possible customer service. If you feel that you have been contacted in violation of this policy or applicable Federal or State law, then please contact us immediately.

Contact:

‍Formula.Monks
‍Privacy Team
21550 Oxnard Street, 3rd Floor #11
Woodland Hills, California, 91367
Phone: 1-888-969-2983
Email: privacy@formula.co

SECTION 172 STATEMENT

Introduction

‍Section 172 of the United Kingdom’s Companies Act 2006 states that a director of a company must act in the way it considers, in good faith, would be most likely to promote the success of the company for the benefit of its stakeholders. In doing so a director of a company must have regard to:
- The likely consequences of any decisions in the long-term
- The interests of the company’s employees
- The need to foster the company’s business relationships with partners, clients, and others
- The impact of the company’s operations on the community and environment
- The desirability of the company to maintain a reputation for high standards of business conduct
- The need to act fairly as between shareholders of the company

In conducting its section 172 duties, the Board of Directors (the “Directors”, collectively the“Board”) of Citrusbyte, LLC (doing business as Formula.Monks) and its subsidiaries, collectively referred to as the Formula.Monks Group Companies (“FGC” or the “Company”) takes into consideration the items set out above. The Board also respects the interests and views of the Company’s clients, team members, partners, and the Company’s relationship with governments, regulators, and non-governmental organizations. The Company acknowledges that decisions made might not result in a beneficial result for all its stakeholders. The Company aims to ensure that directors’ decisions are logical and predictable when considering the purpose and mission of Formula.Monks.

The next section is a summary of how we take into consideration our stakeholders when making decisions.

‍Creating Value

‍‍WHO ARE OUR STAKEHOLDERS?
‍Our Clients
Our People
Our Shareholders
Our Partners and Vendors
Our Communities

‍Our Clients:

‍Our clients in the UK and around the world include government agencies and organizations, NGOs, for-profit companies (in a variety of industries including tech, insurance, real estate, communications, energy, financial services, pharmaceuticals, and more), and education.

‍Why it’s important to connect with our clients:​ It’s vital that we understand our client’s objectives and priorities so that we can tailor our services strategy accordingly. Because of the nature of our business, it is important that we regularly communicate with our clients from the start of the sales process through the delivery of outcomes to our clients and into subsequent engagements to ensure that we continue to deliver value and client satisfaction. We listen and implement feedback throughout each relationship’s entire lifecycle.

‍How we connect with our clients:​ We deploy an Engagement Manager to oversee each project for each client. Amongst other duties, Engagement Managers closely maintain our relationship with our clients acting as a point of contact to ensure that we receive timely feedback. Our senior management team stays in close contact with our clients as well. Additionally, we send bi-monthly satisfaction surveys to each of our client stakeholders, which are reviewed by our executives and senior management team.

‍Feedback and Outcomes:​ Each year, we hold regular meetings with our key clients and obtained feedback in, at minimum, the following areas:
(1) Performance on active projects
(2) Potential future projects
(3) Direction of client’s overall strategy

From these meetings held with our clients, we have built a better understanding of their key strategic interests and concerns, which we consider important in building a lasting partnership with them. As a result, Formula.Monks has taken the following actions:
- Aggressively searching for talent that fits with the technical requirements of our client’s future goals
- Creating new service offerings based on our client’s feedback
- Ensuring financial stability within our business to alleviate client concerns regarding macroeconomic trends
- Funding internal research and development that fits with our client’s long-term needs

‍Our People:‍

‍Why it’s important to connect with our people:​ Our team members are critical to our success within and outside the UK. The ability to deliver quality outcomes to our clients is dependent largely on the caliber of our talent. As we continue to position our company for growth, the success of our business is dependent on maintaining and continuing to develop a highly skilled and motivated team. Connecting often with our team and listening to their needs is crucial to ensure that we understand the health of our workforce.

‍How we connect with our people:​ We engage in several ways, including:
- Quarterly ‘all-hands’ meetings
- Monthly senior management meetings
- Weekly company-wide meetings that share a project pipeline hiring update, including a presentation on a completed project
- Senior leadership office hours
- Regular one-on-one meetings between team members and their direct managers
- Face-to-face team retreats
- Online communication and feedback tools

We ensure that key messages are shared clearly and reinforced in writing. We participate in multiple third-party workforce surveys, which are completed on an anonymous basis. We ensure that our team members have multiple channels through which any concerns about Formula.Monks can be shared quickly and safely.

‍Our Shareholders:

‍‍Why it’s important to connect with our shareholders:​ The Board is ultimately accountable to Formula.Monks shareholders for the achievement of the Company’s strategy and for managing the Company’s financial and operational performance in line with its strategic goals.

‍How we connect with our shareholders:​ Formula.Monks’s Board activity meets with its executives and management. The Board receives monthly statements on financial and operational performance as well as sales and marketing updates. Throughout the year, the Board reviews additional matters, including business strategy, key risks, stakeholder-related matters, and governance, compliance, and legal matters.

‍Our Partners and Vendors:

‍‍‍We have a diverse group of partners and vendors in a multitude of countries ranging from small businesses to large corporations.

‍Why it’s important to connect with our partners and vendors:​ Formula.Monks recognizes that as a business with an aspiration for further growth inside and outside our existing client accounts, our progress and standing are closely aligned with the performance and values of our partners and vendors. We also recognize that our worldwide suppliers and vendors provide us with the services we rely on to deliver for our clients. To be the best ally to our partners and vendors, we maintain healthy capital reserves and plan our engagements on longer time horizons. This especially helps small to medium-sized businesses who might rely on our continued business to sustain operations.

‍How we connect with our partners/vendors:​ We work to maintain regular contact with our partners and vendors. Communication is done through agreed-upon channels. In addition, we regularly conduct strategic relationship reviews with our partners and vendors. We expect all our partners and vendors to be compliant with the Modern Slavery Act and we perform yearly audits of our partners and vendors to ensure that we are working with people and organizations that share our standards and ethics.

‍Our Communities:

‍Why it’s important to connect with our communities:​ Formula .Monksis committed to the encouragement of passion and dedication to excel at solving complex challenges. It remains devoted to promoting key characteristics and behaviors in a collaborative environment that values a healthy work-life balance for its team members and allows its team members in various communities to join and interact both professionally and socially.

How we connect with our communities:​ Formula.Monks contributes to a multitude of charities within the technology ecosystem that help to increase educational standards for underserved populations. Formula promotes its leaders to contribute to thought leadership on a multitude of platforms, including podcasts, magazines, blogs, etc. Formula actively supports employees' personal philanthropic endeavors through offering unlimited time off which gives our team members the time to support local and national charities.

‍Formula.Monks' culture which insists on maintaining the highest standards of work permeates to other areas of life and is shared by our team members with their communities around the world.

‍‍‍Questions or Concerns

‍If you have any questions or concerns about this statement, please contact the Formula.Monks team:
Via phone: +1 ​(888) 969-2983
Via email: ​info@formula.co

This statement has been approved by the Chief Executive Officer of Formula.Monks and its board.

RESPONSE TO THE 2020 CORONAVIRUS PANDEMIC

‍Formula.Monks is operating at full capacity providing consulting and software delivery services to our clients. Since its inception 12 years ago, we have fielded a globally distributed workforce and employed remote-working practices across our entire workforce.

As a globally distributed organization, resiliency is baked into our operating model because our team is not concentrated in any one city, region, or country. Formula.Monks team members already generally work from home and are not required to report to centralized facilities. The transition from 80% to 100% work-from-home took place starting in February and has been smooth and without complications.

To mitigate the pandemic’s impact on our team’s health, we have already implemented the below changes to our daily operations:

- Mandates to minimize visitors to our facilities
- Enhanced hygiene training
- Mandatory work from home policy
- Mandates to avoiding in-person meetings if deemed High-Risk by CDC
- Limiting all but critical travel (and then only with Executive approval)

Formula.Monks's business continuity plans are designed to ensure that we continue providing the quality service you expect from us, and our focus is on keeping our team members safe and healthy while staying maximally productive towards the mission and goals we set out to achieve each day on behalf of our clients.

We are closely following the updates from the Centers for Disease Control and the World Health Organization. We’re holding weekly internal calls to provide updates on our business’ health as well as our business continuity posture. We are also in direct contact with health officials in the counties where we operate, including Los Angeles County where we are headquartered.

We will continue to closely monitor both the outbreak progression and recommended preventive measures. We acknowledge this is an evolving situation that will require us to be nimble and responsive to changing circumstances. We are here to support you and your organization however we can.

For more information, please email: bcpteam@formula.co

Formula.Monks


We, the undersigned, commit to honour the Armed
Forces Covenant and support the Armed Forces
Community. We recognise the value Serving Personnel,
both Regular and Reservists, Veterans and military
families contribute to our business and our country.

Signed on behalf of:
Formula.Monks

Name: Brady Brim-DeForest

Position: CEO

Date: July 18, 2024
‍

The Armed Forces Covenant

An Enduring Covenant Between

The People of the United Kingdom
His Majesty's Government

–and–

All those who serve or have served in the Armed Forces of the Crown

And their Families

The first duty of Government is the defence of the realm. Our Armed Forces fulfil that responsibility on behalf of the Government, sacrificing some civilian freedoms, facing danger and, sometimes, suffering serious injury or death as a result of their duty. Families also play a vital role in supporting the operational effectiveness of our Armed Forces. In return, the whole nation has a moral obligation to the members of the Naval Service, the Army and the Royal Air Force, together with their families. They deserve our respect and support, and fair treatment.
‍
Those who serve in the Armed Forces, whether Regular or Reserve, those who have served in the past, and their families, should face no disadvantage compared to other citizens in the provision of public and commercial services. Special consideration is appropriate in some cases, especially for those who have given most such as the injured and the bereaved.
‍
This obligation involves the whole of society: it includes voluntary and charitable bodies, private organisations, and the actions of individuals in supporting the Armed Forces. Recognising those who have performed military duty unites the country and demonstrates the value of their contribution. This has no greater expression than in upholding this Covenant.

1.       We Formula.Monks will endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are:

• no member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen

• in some circumstances special treatment may be appropriate, especially for the injured or bereaved.

2.1      We recognise the value that serving personnel, reservists, veterans and military families bring to our business and to our country. We will seek to uphold the principles of the Armed Forces Covenant, by:

• Promoting the Armed Forces: promoting the fact that we are an Armed Forces-friendly organisation, to our staff, customers, suppliers, contractors and wider public.

• Veterans: supporting the employment of veterans, recognising military skills and qualifications in our recruitment and selection process; working with the Career Transition Partnership (CTP) to support the employment of Service leavers;

• Considering ways in which remote-working solutions might benefit the mobile Armed Forces Community, especially partners and spouses.

• Establishing an internal Armed Forces Network within our organisation, to enable staff members with an Armed Forces connection to meet and support one another and provide feedback to you as an organisation.

• Appointing an Armed Forces Champion within our organisation to act as a focal point for organising and promoting support for the Armed Forces Community.

• Using the Covenant and Employer Recognition Scheme logos in our communications and marketing.

• Supporting and promoting the wellbeing of Service children, recognising the particular experiences and challenges they may face.

• National Events: supporting Armed Forces Day, Reserves Day, the Poppy Appeal Day and Remembrance activities;